Pluzarinkhexil

Return Policy

Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return or exchange items according to the terms outlined in this policy.

Return Period

Items may be returned within 14 days of delivery for a full refund or exchange, provided they are in their original condition and packaging.

Conditions for Returns

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be in the original packaging
  • Include all original tags and labels
  • Not show signs of wear or damage

Return Process

To initiate a return:

  1. Contact us via email or phone to notify us of your intention to return
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization
  4. Package the item securely in its original packaging
  5. Ship the item back to the address provided

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different product, please contact us first to confirm availability. Exchanges are subject to the same conditions as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

  • Items that have been opened and used
  • Custom or personalized items
  • Items damaged by misuse or normal wear

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Contact Us

If you have questions about returns or need assistance with a return, please contact us at:

Email: help@pluzarinkhexil.world
Phone: +64 20 408 14558
Address: 28 Worcester Boulevard, City Centre, Christchurch 8013, New Zealand